REFUND POLICY
This Policy applies to amounts topped up by a Merchant to its Eftah Shop Account Balance for the purpose of covering Platform commissions and services related to the operation of the Merchant’s Store.
1. Non-Refundable Balance
All balance top-up transactions are final and non-refundable once the payment has been confirmed and the amount has been credited to the Merchant’s Account Balance.
Any remaining balance may not be withdrawn, refunded to a bank account or electronic wallet, converted into cash, or transferred to another Merchant Account.
2. Reason the Balance Is Non-Refundable
When a Store is created and activated, Eftah Shop begins allocating and preparing technical resources and services associated with the Merchant’s Account.
These resources and services may include:
Creating and configuring databases dedicated to the Store.
Allocating the hosting and server resources required to operate the Store.
Configuring the Store’s domain or subdomain.
Activating and renewing the Store’s SSL security certificate.
Storing the Store’s data, images, and files.
Operating backup, security, and monitoring systems.
Providing maintenance, updates, and technical support.
Providing the tools and integrations required to manage the Store and its Orders.
The Platform begins incurring these costs once the Store is activated. The cost of preparing and operating the Store may exceed the value of the Merchant’s initial balance top-up.
Eftah Shop’s business model depends on the Merchant’s success, continued sales, ongoing use of the Platform, and future balance top-ups when required. The Platform does not rely solely on the amount of the Merchant’s first top-up.
3. Store Closure or Non-Use
The Merchant’s decision to stop using the Platform, close the Store, discontinue its business activity, or the Store’s failure to generate sales does not create a right to receive a refund of the remaining Account Balance.
The balance will remain available for use through the Merchant’s Account for as long as the Account remains active, subject to the Platform’s Terms and Conditions.
Merchants are advised to top up only the amount reasonably required for their Store’s needs, as amounts credited to the Account Balance cannot be refunded.
4. Incorrect or Duplicate Transactions
If the Merchant is charged more than once for the same transaction, or if an amount is deducted without being credited to the Merchant’s Account Balance due to a technical error, the Merchant must contact the Platform through the Contact Page and provide the transaction details and proof of payment.
The Platform will review the transaction. If a duplicate charge or technical error is confirmed, the affected amount will be corrected or processed according to the review outcome and the payment method used.
Correcting a duplicate charge, failed credit, or incomplete transaction is not considered a refund of an existing Account Balance. It is considered a correction of a payment transaction that was processed incorrectly.
5. Scope of this Policy
This Policy applies only to top-ups made to the Merchant’s Eftah Shop Account Balance and to fees paid directly to the Platform.
This Policy does not govern the return, exchange, cancellation, or refund of products or services sold by a Merchant to its Customers.
Each Merchant is responsible for publishing and applying a separate return and refund policy for its Store in accordance with the nature of its business and the laws and regulations applicable to it.
6. Acceptance of this Policy
By completing a balance top-up transaction, the Merchant confirms that:
The Merchant has read and understood this Policy.
The Merchant understands that the top-up transaction is final.
The Merchant agrees that the Account Balance cannot be refunded, withdrawn, transferred to another Account, or converted into cash.
The Merchant understands that the Platform begins incurring Store preparation and operating costs upon activation.
The Merchant has reviewed the top-up amount and payment details before completing the transaction.
This Policy applies without prejudice to any rights that cannot legally be excluded under the mandatory laws and regulations applicable to the transaction.
7. Contact Us
For enquiries or to report a duplicate, incomplete, or incorrectly processed payment transaction, please contact us through:
Trade Name: Eftah Shop
Website: https://eftahshop.com
Contact Page: https://eftahshop.com/contact